Sales skill


Part 1: Introduction

  • What is a proper and effective sale
  • The role, responsibilities, attitude, knowledge and skills of a professional salesperson
  • Methods of level-based self-completing and developing sale.

Part 2: Customers’ way of thinking and consuming habits

  • Customers’ characteristics and psychological factors in selling.
  • The motive and needs of consuming.
  • The mental process of buying
  • How to effectively affect customers’ consuming behavior in each stage of the process

Part 3: Process and methods of effective sale

  • Sale plan and other necessary information to be prepared
  • The professional selling process.
  • The key to successful sale
  • Important notice

Part 4: Some important skills

  • Communication skills and convincing presentation
    • The importance of communication
    • Rules of effective communication
    • Communication barriers, closed signals
    • Ice-breaking technique and how to get customers to open up
    • Convincing presentation in sale
  • How to deal with objection, denial
    • Common reason for objection/denial
    • Rules to follow when dealing with objection/denial
    • Some strategies and techniques to deal with objection/denial

The course was designed to help learners boost their selling skills, improve sales effectively and persistently. After the course, participants are expected to be able to:

  • Understand the nature of a salesperson
  • Get insight of customers’ habits and thoughts
  • Know how to conduct effective selling strategy
  • Know how to communicate and convince customers
  • Know how to deal with denials.
  • Nhân viên kinh doanh, trưởng phòng, giám đốc kinh doanh
  • Các doanh nghiệp liên quan tới hoạt động bán hàng
  • Mọi cá nhân yêu thích nghề bán hàng hoặc muốn nâng cao kỹ năng bán hàng

Thạc sĩ Đỗ Yến

Thông tin chung

  • Địa chỉ: 102 Truong Chinh street, Dong Da District, Hanoi
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