Problem solving and conflict resolution

06/10/2016

The course last for a day. Delivering method includes case study, reading, group discussion, role playing, presentation and practice. The evaluation and feedback will be based on the observation and PROBLEM SOLVING AND CONFLICT RESOLUTION

evaluation of teachers and other participants

Many real enterprises’ case studies will be used during the course

  • Identify the problem and conflict
  • The solving process
  • Problem solving methods
    • Brainstorm
    • SWOT analysis
    • 6 thinking hats
    • Dual comparison
    • Fishbone diagram
    • Contrast analyzing
  • Reasons and signs of conflict
  • Conflict solving process
  • The elements of effective decision making

The course was designed to help leaders, managers of all level to improve working environment, create positive vibe and harmonize relationships within enterprises. At the end of the course, participants are expected to be able to:

  • Grasp the idea of what is conflict resolution and problem solving.
  • Understand the influence of conflicts to the business
  • Identify the reason behind conflicts and how to constructively resolve them
  • Ways to positively solve problems and conflict
  • Turn conflict in to motive of organization development
    • Leaders and managers of all level
    • Employees to be promoted
    • Members of all organizations
yen-do

Thạc sỹ Đỗ Yến

Thông tin chung

  • Địa chỉ: 102 Truong Chinh street, Dong Da District, Hanoi
  • Ngày khai giảng:
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