Negotiation skills training course

  • Part 1: The role and formats of negotiation
    • The role of negotiation in personal lives, family, social, work, career in general and business in particular.
    • Different forms of negotiation
    • Creative methods and thinking in negotiation

    Part 2: The process and strategy

    • The process:
      • Coming up with the best case scenario
      • Identify the chance to put more value in negotiation
      • Identify BATNA, the common value in negotiation
      • Identify the authority, culture, objective and methods in negotiation
    • Negotiation strategies and common issues regarding negotiation strategies.

    Part 3: Negotiation barriers and how to solve them

    • Dealing with stubborn opponents
    • Information gap and sticky situations
    • Distrust among parties
    • Cultural difference
    • Offset perspectives
    • Unreasonable expectation
    • Overconfident or unable to control emotion

    Part 4: Essential notice in negotiation

    • Relationship, value and their importance in negotiation
    • Controlling emotion and its positive or negative effect on negotiation
    • Communication and behaving in negotiation
    • Pros and cons of negotiation with a middle-man
    • Collective power in negotiation



The course is designed to help boost your confidence, self-control and increase the chance of winning negotiations. At the end of the course, participants are expected to be able to:

  • Understand the importance of negotiation in doing business
  • Grasp all forms, rules and methods of negotiation
  • Grasp key factors to be confident in negotiation
  • Know how to search and exploit necessary information for the negotiation
  • Recognize all traps in negotiation and how to neutralize them
  • Understand and flexibly handle elements affect the negotiation
  • See through opponent’s mental process and apply psychological tactics in negotiation
  • Understand the difficulties and barriers in negotiation and how to overcome them

, cản trở trong cuộc đàm phán và biện pháp khắc phục

    • Salesmen, customer service representatives
    • Leaders and managers of all enterprises
    • Shop/store owners

Ms.Yen Do: yen-do-picture1
She has had almost 20 years of experience in human resource management and corporate consult, training and development;
She used to work at high managerial positions in multinational corporations such as HR Director, Training Director at LG corp., HR and Regional Recruitment Director at Nortel Networks, Vice President at Techcombank AMC… She is one of the top experts in the market in the field of recruitment, training and development, corporate consulting organizational restructuring and capacity improvement.

Thông tin chung

  • Địa chỉ: 102 Truong Chinh street, Dong Da District, Hanoi
  • Ngày khai giảng:
  • Lớp:
  • Thời lượng: 1-2 days
  • Học phí: